Terms and Conditions

1. Scope

These Terms and Conditions (GTC): For all deliveries, services and offers of the Plane-tick Kerdö & Heise GbR (Plane-tick below).

2. Contractor

Contractors are as seller
Plane-tick Kerdö & Heise GbR
Auguststraße 74
10117 Berlin
and the buyer in the sense of § 13 BGB.

3. Offer and Conclusion

The presentation of products in our online shop is not a legally binding offer, but an invitation to order. All offers are valid "while stocks last", if not stated otherwise in the products. Errors reserved.
By clicking the button 'order to pay' in the final step of the ordering process you enter a binding order for the items in your shopping cart. The purchase contract is concluded when we accept your order with an order confirmation via e-mail immediately after receiving your order.

4. right of withdrawal for consumers

(consumer is any natural person who enters into a transaction for purposes which can be attributed primarily neither commercial nor its independent professional activity.)

Revocation Instruction

 right of withdrawal

You have the right to cancel this contract within fourteen days without giving a reason . The revocation period is fourteen days from the date on which you have or a representative of you as a
third party who is not the carrier has taken possession of the goods. To exercise your right of cancellation, you must inform us (Plane-tick Heise & Kerdö GbR, August 74, 10117 Berlin / Germany, e-mail address: info@plane-tick.de, phone: 0049-30-77902430) by a clear statement (eg by post letter or email) about  your decision to withdraw from this contract. If you make use of this opportunity, we will  immediately (eg e-mail) send you a confirmation of the receipt of such a withdrawal. Not to exceed the cancellation deadline, it is important that you send your message concerning the exercise of the right of withdrawal before the withdrawal deadline.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we receive from you, including delivery costs (except for the additional costs arising from the fact that you chose a different method of delivery than that offered by us), and repay immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this agreement with us. For this repayment we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case, you will be charged fees for such repayment. We may refuse reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to send back the goods promptly and in any event not later than fourteen days from the date on which you notify us of any cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods when such loss in value is due to a necessary to ascertain the nature, characteristics and functioning of the goods.

The right does not apply to customers based outside the EU.
End of revocation instruction

5. Data
The information we receive from you will be used only for the processing of your order. A transfer of your data is in keeping with the shipping company, so far as it is necessary for the delivery of the goods (name, address, phone number, if necessary, to coordinate delivery). Your payment information we give to process payments will be passed to our bank. A transfer of your data to other third parties or used for marketing purposes does not occur ! With completion of the contract and full payment  your data  will be blocked for further use and deleted after the tax and commercial law.

Newsletter: If you sign up for the newsletter, we store your email address for purposes of advertising until you unsubscribe from the newsletter.
You always have the right of discovery, correction, blocking and deletion of your stored data. Please contact info@plane-tick.de or tell us your request by post.


On our website we use the following plugins:

Facebook, Google+, Twitter, Pinterest and Yelp

If you do not want social networks overactive plugins collect information about you, you can block the social plug-ins, by selecting "Block third-party cookies" function in your browser settings. Then the browser sends cookies to the server with embedded content from other providers. With this setting, however, other cross-page features will no longer work unless the plug-ins under certain circumstances,.

- Facebook

We use plugins of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

The link to the privacy policy of Facebook can be found here: https://www.facebook.com/about/privacy/

- Google+

We use plugins from the social network Google+, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043.

The link to the privacy policy of Google can be found here: http://www.google.com/intl/de/policies/privacy/

- Twitter

We use plugins from the social network Twitter, which is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA ("Twitter").

The link to the privacy statement of Twitter can be found here: https://twitter.com/privacy

- Pinterest

We use plugins from the social network Pinterest, which is operated by the Pinterest Inc., 635 High Street, Palo Alto, CA, United States ("Share").

The link to the privacy statement of Pinterest can be found here: http://about.pinterest.com/privacy/

- Yelp

We use plugins of the recommendation portal Yelp, which is operated by the Yelp Inc., 140 New Montgomery StOperates San Francisco, CA 94105, USA ("Yelp").

The link to the privacy policy of Yelp can be found here: http://www.yelp.de/tos/privacy_de_de_20150504


This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "Cookies", text files that are stored on your computer, to help analyzing how users use the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the US and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other with website and internet related services. Google may also transfer this information to third parties if it is required by law or if such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google in conjunction. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we point out that you may not be able to use all features of this website in this case. By using this site you consent to the processing of data about you by Google in the manner described above and for the purposes set out above.

6. Prices and shipping costs

As indicated on the product pages include VAT at 19% (from the 1st of July 2020  probably until the 31st of December 2020 at 16 %).

For the delivery of the goods we calculate within the Federal Republic of Germany to a total order value of 100,00   3.00 € flat rate shipping costs and for shipment outside of the Federal Republic of Germany, but within the European Union € 10.00 flat rate. A total order value of 100,00 € at least send the goods to you for free!
For destinations for which the management agreement by shipping company will charge non-tariff surcharges, we reserve a derogation from the rules described above.

7. Delivery

The goods will be sent usually by DHL. We reserve the right to deviate from this rule in exceptional cases. If this is the case, we will inform you immediately and provide you with all the essential information about the delivery of the new company.
The delivery should take place within the Federal Republic of Germany within 3 working days after payment receipt.
A shipping to countries outside the European Union are generally subject to prior individual agreement.

8. Payment

Payment can be made by cash in advance / bank transfer or Paypal.
When selecting the Advance payment / bank transfer, we will inform you our bank details in the order confirmation by email with and deliver the goods after payment.

You will receive about every purchase made a proper invoice . As well you will receive a delivery note. Both you will find within  your package. In addition, you can always view your bill on your account and download if necessary .

9. Warranty
The warranty is based on the legal provisions. Whatever the shortcomings during the statutory warranty period of two years from delivery you have the legal right to remedy (at your choice: repair or replacement) and - if the legal requirements - the legal rights to reduction or cancellation as well as possibly for damages. You have to give us the total of two attempts. If the desired type of performance is only possible with disproportionate costs, your claim goes to the other type of remedy.
10. Choice of Law
German law applies. The application of the UNH Convention on Contracts for the International Sale of Goods of 11.04.1988 is excluded.

11. Online Dispute Resolution

Alternative dispute resolution pursuant to Article 14 (1) ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute settlement (OS) which can be found at  www.ec.europa.eu/consumers/odr. We are not cmmitted to participate in this dispute settlement procedure and are not taking part in.


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